Day 1: Is the first day the worst day?
My first day was nerve wrecking as this was the first time I’d worked in an office environment as a Support Engineer. In the first hour, a new colleague Gemma, talked me through what my daily duties would be. They included checking back-ups, taking calls from clients and logging issues as tickets. I found these first few hours a little difficult as there was a lot to take in. By the end of the first day I was starting to enjoy myself.
Day 2: Plain sailing
The second day was quite straight forward. I ran through the backups and continued taking calls and logging them as tickets. I was then able to familiarise myself with how to find more info on a client. This would be useful for reference when they called with issues and questions. I was also given other tasks such as setting up new PCs for clients.
Day 3: It almost falls apart!
Wednesday was tougher. One incident involved a client’s servers. While my colleagues were busy dealing with this I was the only IT support person in the office taking calls. The calls were all like the previous few days and though I was a little nervous I managed to succeed.
Day 4: A return to calmer waters
The fourth day was a bit calmer. Calls were still coming in but not a huge amount which meant I could handle them. It felt like the start of the week again. I got to set up more computers from clients and got to familiarise myself with the server room. I also progressed to assisting clients with password issues.
Day 5: Getting the hang of it
Fifth day, I ran through the backup and attended a meeting where I shared how my first week had gone. I also got to meet the remaining colleagues that I had not yet met. I then did some cabling work in the conference room which took quite a while but was good experience.
It has been a new and fun experience and I look forward to next week. I know I will enjoy learning what else my role will include.