Server Support for Businesses
We offer fast, effective and fully managed server support for your business. Many businesses rely on servers in one form or another. It could be an email server sitting quietly in the corner processing your staff's messages or an application server running the software so important to your day-to-day operation. They all require support, maintenance and generally a bit of TLC. Even the slightest problem can cause huge disruption to your business, costing time and money. This is where we can help.
24 hour server monitoring for complete piece of mind.
We can take over the complete management and monitoring of your servers. You will be assigned your own support engineer who will be your point of contact and who will get to know your business and your staff. Our support is very much proactive, we will keep all systems up to date and any non-vital reboots will be performed out of office hours to minimise disruption to you and your staff. All this means you can relax knowing that your servers are being monitored 24 hours a day, seven days a week.
We have an incredibly flexible range of support plans which can be tailored to meet the needs of your business. We don’t insist on long contracts and the level of support can be adjusted at any time. Many of our clients have been with us for many years, in many cases we actually installed the first server the business require and have gone on to add more or upgrade them as technology advances. We pride ourselves in being able to scale with your company and keep your level of support appropriate to your needs at all times.
A partnership, business-to-business
Every member of the Optima support team is an experienced and passionate IT professional used to working with a diverse list of clients in a wide range of industries. We work hard to understand your business not just your IT system which allows a true business-to-business partnership to evolve. We follow a very strict response and resolution time for all our engineers and a big part of this is to inform you at all times what we are doing and how long it is going to take.
Please use the form below to get in touch with us. Alternatively call 01293 562 700 during office hours!
How we provide support
Our clients are all completely different. We give them support depending on their needs. Much of what we do can be performed remotely which means it can usually get done quicker. We are always available to talk directly on the phone and do try and visit our clients as much as is practical. We are and always have been a very people based company.
Traditional tech support and still very popular with many of our clients. Call at any time and speak to your engineer. This will be an engineer assigned to you. You won’t have to explain the problem repeatedly to different people.
Remote support is amazingly effective and we now believe that we can solve 99% of PC problems remotely. An engineer will simply ‘dial in’ to your PC and resolve the issues while you sit back and have a coffee.
We are happy to make on site visits to our clients. Although most problems can now be solved remotely there are some for which a visit is the most appropriate. It also helps us keep our client relationships on a personal level!