PC, Laptop and Mobile Device Support
Since Optima was founded back in 1990 we've installed more computers than we would care to admit! Technology has obviously come a long way since then but our core values have remained. Every device we set up is immaculate and sourced only from manufacturers we trust. The only software installed will be precisley what you need. 2>
Professional support for your companies desktop PCs, laptops and mobile devices.
In business one thing is key; productivity. In the modern office this is linked to an easy to use and reliable IT system. The cornerstone of which is an employees desktop PC. When a PC or laptop fails this can have a severe effect not only on staff productivity but also on morale. Keeping everything running as it should can be time consuming and costly for even a small company with only a few computers, particularly if users are spread across different locations.
This is where we can help. One of the key services we provide is support for office desktop computers. Based in our Crawley office we have a team of support engineers that can be contacted at any time to provide fast and effective solutions to any issues.
Lightning fast response
We pride ourselves in being proactive and having lightening fast response times to any day-to-issues that may arise. One of the keys to this is that each client is assigned their own personal engineer who they will deal with on a daily basis. That engineer will get to know their business and the IT system that is in place. For our clients it’s never a case of starting again explaining things to a different team member each time they call.
IT Purchasing Consultancy
You don't have to use us for your IT support to take advantage of our experience. We are more than happy to offer advice on which devices to purchase. Simply call us on 01293 562 700 to speak to an expert.
Please use the form below to get in touch with us. Alternatively call 01293 562 700 during office hours!
How we provide support
Our clients are all completely different. We give them support depending on their needs. Much of what we do can be performed remotely which means it can usually get done quicker. We are always available to talk directly on the phone and do try and visit our clients as much as is practical. We are and always have been a very people based company.
Traditional tech support and still very popular with many of our clients. Call at any time and speak to your engineer. This will be an engineer assigned to you. You won’t have to explain the problem repeatedly to different people.
Remote support is amazingly effective and we now believe that we can solve 99% of PC problems remotely. An engineer will simply ‘dial in’ to your PC and resolve the issues while you sit back and have a coffee.
We are happy to make on site visits to our clients. Although most problems can now be solved remotely there are some for which a visit is the most appropriate. It also helps us keep our client relationships on a personal level!