IT Support Crawley Horsham Brighton Gatwick - Optima SystemsIT Support in Crawley, West Sussex. Working with companies in the South East for almost 30 years.

We provide cost-effective, jargon-free IT support for your business and your budget. From our base in Crawley, we help hundreds of businesses throughout Horsham, Gatwick, Brighton, London and the surrounding areas on a daily basis.

There is no magic to what we do. It’s based on attention to detail and getting to know our clients business. This means understanding the impact a certain computer or server going down will have on productivity. We can integrate into your business as little or as much as you like. We can become your IT Support Department or just someone you call when you can’t think of anything else to try!


Keep your IT Support costs predictable.

We have developed various IT Support Plans and can offer anything from “pay as you go” to our famous Total Support package. The contracts are on a rolling monthly basis so you are not tied in for years if you decide to change your mind.

Call us on 01293 562 700 today for an informal chat about how we can help your business.


Switching your IT Support to us is actually very easy.

We realise that switching IT support providers may sound daunting but we will help you every step of the way.

We will provide:

  • A dedicated person to be your point of contact throughout the process;
  • A completely free on-site audit of your existing systems;
  • A clear scope of work and target date to be mapped out.

In our experience it's also important to understand the reasons why you are moving IT support provider so we can make sure we target what is important to you.

Call us on 01293 562 700 and get the process started today.


What makes us different to other IT support companies?

These days there are a lot of IT support companies around. We're confident that we are different and here's why:

  • All contracts are on a rolling monthly basis so you’re not tied in to anything!
  • We hate technical jargon and explain everything in plain English
  • We've been around for almost 30 years, almost unheard for an IT Support company.
  • Support levels tailored to your needs. We can fix the odd PC or become your entire IT department!
  • Our offices are based in Crawley and all calls are always charged at local rate.
  • Support can be remote, by phone or on-site. Or a mixture! Whichever suits your business better.
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How we provide support

Our clients are all completely different. We give them support depending on their needs. Much of what we do can be performed remotely which means it can usually get done quicker. We are always available to talk directly on the phone and do try and visit our clients as much as is practical. We are and always have been a very people based company.


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Phone Support

Traditional tech support and still very popular with many of our clients. Call at any time and speak to your engineer. This will be an engineer assigned to you. You won’t have to explain the problem repeatedly to different people.


  • Local rate calls (forever)
  • Get to know your engineer
  • Expert knowledge at all times
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Remote Support

Remote support is amazingly effective and we now believe that we can solve 99% of PC problems remotely. An engineer will simply ‘dial in’ to your PC and resolve the issues while you sit back and have a coffee.


  • Instant response
  • Minimise down time
  • Cost & time effective
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On-site Support

We are happy to make on site visits to our clients. Although most problems can now be solved remotely there are some for which a visit is the most appropriate. It also helps us keep our client relationships on a personal level!


  • Swift response from mobile engineers
  • Hardware health check
  • On-site training if required

What makes us different to other IT support companies?

No “techno babble” and a lot of experience. We pride ourselves in our ability to explain everything in plain English. We’ve been trading since 1990 so have seen many changes in the world of IT. Some innovations have been world changing whilst others have fallen short of the hype. We can help you decide the best route for your company based on sound business sense, budget and most of all experience.

But don't just take our word for it...

Lisa Henderson, Tuplin Group - Optima client for 10 years

Tuplin have used Optima Systems as our managed IT service provider for almost 10 years, starting at just one depot, but expanding to multiple sites with a cisco VPN system connecting to our central server at our Head Office. The team at Optima have been extremely helpful as we have grown, providing us with an IT system which has the capability to develop with us, as well as keeping us up to date with the newest technologies to help our business. Jay and his team are friendly and are always happy to help. I would recommend them highly.

Lisa Henderson

Our IT Support Plans

We are a little different to other IT companies. We strive to get know our clients business not just their IT systems. We find this gives us a better sense of how a particualr issue is affecting the day-to-day running of a company and what issues is could lead to.

Unlike 99% of other IT services providers all our contracts are on a rolling month to month basis. Our customers stay with us because we help them - not because they are tied into a contract.

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On Account

Pay in advance - use when needed.


A unique billing systems that lets
You Decide

Contact us for all the details


FREE On-site Audit to begin your Plan

Remote Support: £64 / hour (billed in 15 min increments)

Telephone Support: £64 / hour (billed in 15 min increments)

On-site Support from £88 / hour

Full Email Ticketing System & Helpdesk

INCLUDED: Monthly Usage Reports

Optional Proactive Monitoring

FREE: IT Purchasing Advice

No Contract

No Monthly Fees


Call us on 01293 562 700 to get started
or


Send a quick message

Alternatively click here to arrange a time for us to call you! (Mon - Fri, 9:00 - 5:30pm)


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Total Remote

All the remote support you'll ever need.


From as little as
£50/month

Contact us for all the details


FREE On-site Audit to begin your Plan

UNLIMITED Remote Support

UNLIMITED Telephone Support

Full Email Ticketing System & Helpdesk

INCLUDED: Monthly Usage Reports

INCLUDED: Proactive Monitoring

FREE: IT Purchasing Advice

No Contract

One Fixed Monthly Fee

On-site Support available from £88/hour


Call us on 01293 562 700 to get started
or


Send a quick message

Alternatively click here to arrange a time for us to call you! (Mon - Fri, 9:00 - 5:30pm)


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Total Support

Our famous complete support package


From as little as
£300/month

A highly tailored plan - built for you


FREE On-site Audit to begin your Plan

UNLIMITED On-site Visits

UNLIMITED Remote Support

UNLIMITED Telephone Support

Full Email Ticketing System & Helpdesk

INCLUDED: Monthly Usage Reports

INCLUDED: Proactive Monitoring

FREE: IT Purchasing Advice

No Contract

One Fixed Monthly Fee


Call us on 01293 562 700 to get started
or


Send a quick message

Alternatively click here to arrange a time for us to call you! (Mon - Fri, 9:00 - 5:30pm)



Call us today on:
For a relaxed chat about how we can help your business.
 
Or click here to send us a message

Alternatively click here to arrange a time for us to call you! (Mon - Fri, 9:00 - 5:30pm)