We provide jargon-free IT support and services tailored to your business. Based in Sussex, we've worked with small and medium-sized businesses throughout London and the South East for almost 30 years.
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IT Support and Services that solve your technology problems and increase efficiency
How much more could you and your staff get done day to day if your technology always worked? A recent case study estimated that UK workers waste, on average, 21 minutes a day battling IT problems.
As companies introduce more technology the cost of any failures increases. Any downtime can be as bad for your business as a power cut. This affects your bottom line, staff morale, and customer satisfaction.
Award winning professional business IT support solutions
Whatever the problem our team of UK based IT support engineers are always available. We can remotely access your systems to quickly identify the problem and solve it within minutes. No fuss and a minimum of downtime.
We can integrate into your business as little or as much as you like. We can become your outsourced IT Support Department or just a numner to call when you can’t think of anything else to try!
Keep your IT costs predictable - flat rate or pay as you go
We have developed various IT Support Plans and offer anything from a “pay as you go” service desk to our famous fully managed Total Support package. Response times are rapid and all contracts are on a rolling monthly basis so you're not tied into anything if you change your mind.
Switching to us is (so) easy
Switching IT support providers may sound daunting but we will help you every step of the way. We will provide:
- A dedicated account manager to be your point of contact throughout the process.
- A completely free onsite audit of your existing systems with no obligation.
- A clear scope of work and a target date for its completion.
In our experience, it's vital to understand the reasons you are moving IT support provider so we can make sure we target what is important to you.
We can help with every aspect of modern IT:
We offer full support for all your company devices whether they are onsite or remote.
We can spec and install all types of office servers and provide full and ongoing support.
We can design and install full office networks for businesses and buildings of all sizes.
Moving to Office 365 is a great way to increase productivity. We can move you quickly and easily.
We can take the stress out of cyber security by introducing our proven processes.
Eliminate the worry with bespoke policies, tools, and procedures to recover quickly and easily.
Server Virtualization provides many benefits including greatly reduced power consumption.
We are able to design and install professional quality WiFi solutions for buildings of any size.
Book your FREE IT audit.
We offer all prospective IT support clients a free IT audit with absolutely no obligation to proceed any further. We feel this is a vital first step in identifying any and all issues. It will also help us understand exactly what you want from your IT. Once the audit is complete we will provide you with a detailed and bespoke plan with full and transparent costings.
All contracts are on a rolling month to month basis so it's easy to give us a try.
Book your audit today and get a free Optima Systems branded Stojo Collapsible Coffee Cup!*
Contact us to arrange
*while stocks last.
Gemma has been with us for 3 years. She takes care of the day to day running of our support teams, making sure all issues are resolved within SLAs and that our clients are happy!
"I try to get to know each clients business not just their computers."
What makes us different from other IT support companies?
These days there are a lot of IT support companies around. We're confident that we are different and here's why:
- All contracts are on a rolling monthly basis so you’re not tied into anything!
- We hate technical jargon and explain everything in plain English.
- We've been around for almost 30 years, almost unheard for an IT Support company.
- Support levels tailored to your needs. We can fix the odd PC or become your entire IT department!
- Our offices are based in Crawley, West Sussex and all calls are charged at local rate.
- Support can be remote, by phone or onsite. Or a mixture! Whichever suits your business or the particular issue better.
How we provide IT support
Our clients are all different and our support is tailored to each. Most problems which means less disruption. We are always available on the phone and to carry out site visits. We are and always have been a very people based company.
What could be called traditional tech support and still very popular with many of our clients. Call at any time and speak to an IT support engineer that is familiar with your company. You won’t have to explain the issues repeatedly to different people.
- Local rate calls (forever)
- Get to know your IT engineer
- Expert IT knowledge at all times
Remote support is amazingly effective and we now believe that we can solve 99% of PC problems remotely. An engineer will simply ‘dial in’ to your PC and resolve the issues while you sit back and have a coffee.
- Instant response from highly trained IT engineers
- Minimise down time
- Cost & time effective
We are always happy to make onsite visits to our clients. Although most problems can now be solved remotely there are some for which a visit is the most appropriate. It also helps us keep our client relationships on a personal level!
- Swift response from mobile IT engineers
- IT Hardware health check
- Onsite IT training if required
But don't just take our word for it...
Tuplin has used Optima Systems as our managed IT support provider for almost 10 years. We started with just one depot before expanding to multiple sites. Optima linked them all to our Head Office in Horley, West Sussex with a Cisco VPN system.
Jay and the team in Crawley are friendly and always happy to help. I would recommend them highly.
Our IT support clients include companies large and small all over London and the South East