IT Support


Jargon-free IT support and services tailored to your requirments. From our offices in Crawley we help small and medium sized businesses throughout London and the South East. Rapid response times from expert IT support engineers and no fuss rolling monthly contracts.


Learn More Book your FREE IT audit

We are an IT Support and Services company based in Crawley, West Sussex. We've been providing IT support to businesses all over London and the South East for almost 30 years.


We can provide cost-effective, jargon-free IT support for your business and your budget. From our base in Crawley, West Sussex, we help hundreds of businesses throughout London and the South East on a daily basis.

There is no magic to what we do. It’s based on attention to detail and getting to know our clients business. This means understanding the impact a certain computer or server going down will have on productivity and why.

We can integrate into your business as little or as much as you like. We can become your IT Support Department or just someone you call when you can’t think of anything else to try!


Keep your IT support costs predictable.

We have developed various IT Support Plans and can offer anything from “pay as you go” to our famous Total Support package. The contracts are on a rolling monthly basis so you are not tied in for years if you decide to change your mind.


Switching to us is actually very easy.

We realise that switching IT support providers may sound daunting but we will help you every step of the way.

We will provide:

  • A dedicated person to be your point of contact throughout the process.
  • A completely free onsite audit of your existing systems.
  • A clear scope of work and target date for its completion.

In our experience it's also important to understand the reasons why you are moving IT support provider so we can make sure we target what is important to you.

Call us on 01293 562 700 and get the process started today.


Jay Hine, IT Director of Optima Systems

Jay Hine

IT Director


Jay has been with Optima Systems for over 23 years. He ensures our clients are able match their business needs with technology through the IT support we provide.

"It is imperative that technology is a useful tool and not an expensive hindrance."

More about Jay

We can help your company with anything IT related, including:

PC, Laptops & Mobile Device Support Icon

We offer full support for all your company devices whether they are onsite or remote.

Server Support Icon

We can spec and install all types of office servers and provide full and ongoing support.

Small Business Networks and Support Icon

We can design and install full office networks for businesses and buildings of all sizes.

Office 365 Migration & Support Icon

Moving to Office 365 is a great way to increase productivity. We can move you quickly and easily.

Cyber Security Solutions Icon

We can take the stress out of cyber security by introducing our proven processes.

Backups and Disaster Recovery Icon

Eliminate the worry with bespoke policies, tools and procedures to recover quickly and easily.

Virtualistion Icon

Server Virtualization provides many benefits including greatly reduced power consumption.

Business WiFI Systems Icon

We are able to design and install professional quality WiFi solutions for buildings of any size.


Book your FREE IT audit.

We offer all prospective IT support clients a free IT audit with absolutly no obligation to proceed any further. We feel this is a vital first step in identifying any and all issues. It will also help us understand exactly what you want from your IT. Once the audit is complete we will provide you with a detailed and bespoke plan with full and transparent costings.

All contracts are on a rolling month to month basis so its easy to give us a try.

Book your audit today and get a free Optima Systems branded Stojo Collapsible Coffee Cup!*


Contact us to arrange

*while stocks last.

Free Stojo Collapsible Cup when you book an Free IT Audit
Jay Hine, IT Director of Optima Systems

Gemma Elsbury

IT Manager


Gemma has been with us for 3 years. She takes care of the day to day running of our support teams, making sure all issues are resolved within SLAs and that our clients are happy!

"I try to get to know each clients business not just their computers."

More about Gemma

What makes us different to other IT support companies?


These days there are a lot of IT support companies around. We're confident that we are different and here's why:

  • All contracts are on a rolling monthly basis so you’re not tied in to anything!
  • We hate technical jargon and explain everything in plain English.
  • We've been around for almost 30 years, almost unheard for an IT Support company.
  • Support levels tailored to your needs. We can fix the odd PC or become your entire IT department!
  • Our offices are based in Crawley, West Sussex and all calls are charged at local rate.
  • Support can be remote, by phone or onsite. Or a mixture! Whichever suits your business or the particular issue better.


How we provide IT support

Our clients are all completely different. We give them support depending on their needs. Much of what we do can be performed remotely from our head office in Crawley, West Sussex, which means it can usually get done far quicker. We are always available to talk directly on the phone and do try and visit our clients as much as is practical. We are and always have been a very people based company.


Phone Support

What could be called traditional tech support and still very popular with many of our clients. Call at any time and speak to an IT support engineer that is familiar with your company.  You won’t have to explain the issues  repeatedly to different people.

  • Local rate calls (forever)
  • Get to know your IT engineer
  • Expert IT knowledge at all times

Remote Support

Remote support is amazingly effective and we now believe that we can solve 99% of PC problems remotely. An engineer will simply ‘dial in’ to your PC and resolve the issues while you sit back and have a coffee.

  • Instant response from highly trained IT engineers
  • Minimise down time
  • Cost & time effective

Onsite Support

We are always happy to make onsite visits to our clients. Although most problems can now be solved remotely there are some for which a visit is the most appropriate. It also helps us keep our client relationships on a personal level!

  • Swift response from mobile IT engineers
  • IT Hardware health check
  • Onsite IT training if required
Lisa Henderson, Tuplin Group - Optima client for 10 years

But don't just take our word for it...


Tuplin have used Optima Systems as our managed IT support provider for almost 10 years, starting at just one depot, but expanding to multiple sites with a cisco VPN system connecting to our central server at our Head Office in Horley. The team at Optima have been extremely helpful as we have grown, providing us with an IT system which has the capability to develop with us, as well as keeping us up to date with the newest technologies to help our business. Jay and his team in Crawley are friendly and are always happy to help. I would recommend them highly.

Lisa Henderson

Our IT support clients include companies large and small right across London and the South East, for example:


Unbeatablecar - Optima IT Support Client - Crawley, West Sussex

Crawley, West Sussex

The Royal Society Of Sculptors - Optima IT Support Client - South Kensington, London

South Kensington, London

Norebo - Optima IT Support Client - Maidenhead, Berkshire

Maidenhead, Berkshire

Hotbray - Optima IT Support Client - Wimbledon, London

Wimbledon, London

Access Garage Doors - Optima IT Support Client - Crawley, West Sussex

Crawley, West Sussex


Our IT Support Plans

Unlike 99% of other IT services providers all our contracts are on a rolling month to month basis. Our customers stay with us because we help them - not because they are tied into a contract.

Image

On Account

Pay in advance - use when needed.


A unique billing systems that lets
You Decide

Contact us for all the details


FREE On-site Audit to begin your Plan

Remote Support: £64 / hour (billed in 15 min increments)

Telephone Support: £64 / hour (billed in 15 min increments)

On-site Support from £88 / hour

Full Email Ticketing System & Helpdesk

INCLUDED: Monthly Usage Reports

Optional Proactive Monitoring

FREE: IT Purchasing Advice

No Contract

No Monthly Fees


Call us on 01293 562 700 to get started
or


Send a quick message

Alternatively click here to arrange a time for us to call you! (Mon - Fri, 9:00 - 5:30pm)


Image

Total Remote

All the remote support you'll ever need.


From as little as
£50/month

Contact us for all the details


FREE On-site Audit to begin your Plan

UNLIMITED Remote Support

UNLIMITED Telephone Support

Full Email Ticketing System & Helpdesk

INCLUDED: Monthly Usage Reports

INCLUDED: Proactive Monitoring

FREE: IT Purchasing Advice

No Contract

One Fixed Monthly Fee

On-site Support available from £88/hour


Call us on 01293 562 700 to get started
or


Send a quick message

Alternatively click here to arrange a time for us to call you! (Mon - Fri, 9:00 - 5:30pm)


Image

Total Support

Our famous complete support package


From as little as
£300/month

A highly tailored plan - built for you


FREE On-site Audit to begin your Plan

UNLIMITED On-site Visits

UNLIMITED Remote Support

UNLIMITED Telephone Support

Full Email Ticketing System & Helpdesk

INCLUDED: Monthly Usage Reports

INCLUDED: Proactive Monitoring

FREE: IT Purchasing Advice

No Contract

One Fixed Monthly Fee


Call us on 01293 562 700 to get started
or


Send a quick message

Alternatively click here to arrange a time for us to call you! (Mon - Fri, 9:00 - 5:30pm)



Call us today on:
For a relaxed chat about how we can help your business.
 
Or click here to send us a message

Alternatively click here to arrange a time for us to call you! (Mon - Fri, 9:00 - 5:30pm)