IT Support London
We've been providing IT Support and Managed Services to small and medium sized businesses all over London for more than 30 years. Perfectly positioned just by Gatwick Airport we can achieve incredibly quick response times to any area of the city.
Remove the frustration from your IT systems and get you and your staff concentrating on your business
We all know that technology is great when it works. But how much time and money does it cost your business when there are disruptions? Studies have shown that the average London worker wastes almost 30 minutes a day due to IT issues. That's 130 hours a year (or about 3 and a half weeks!).
We can change that.
We are a leading IT support company in London helping businesses across the city every day
We are dedicated to solving IT issues for companies just like yours and we've been doing just that right across London for over 30 years. We have a team of UK based expert engineers ready to help you with any problems. However small. They are able to offer phone support, remotely access your system to quickly fix things, or carry out rapid onsite visits.
Predictable costs with a fixed fee or pay as you go
30 years of experience has enabled us to refine and perfect a range of support plans that can be tailored to each client’s needs. Some companies prefer frequent site visits while others are happy to be looked after almost entirely remotely. Most are a mixture. All our contracts are on a rolling month-to-month basis which offers the ultimate in flexibility.
Switching support provider is simple
It's well known that most companies don't switch IT support supplier because of the perceived stress and disruption it will cause. While is may sound daunting we're confident that our tried and tested processes make it as painless as possible. We will provide:
- A dedicated account manager assigned specifically to you. They will proactively monitor the entire process.
- A full (and completely free, with no obligation) onsite audit of all your existing kit.
- A clear scope of work and Service Level Agreement (SLA) complete with timescales.
In our experience, it's vital to understand the reasons you are moving IT support provider so we can make sure we target what is important to you.
Book your FREE IT audit.
We offer all prospective IT support clients a free IT audit with absolutely no obligation to proceed any further. We feel this is a vital first step in identifying any and all issues. It will also help us understand exactly what you want from your IT. Once the audit is complete we will provide you with a detailed and bespoke plan with full and transparent costings.
All contracts are on a rolling month to month basis so it's easy to give us a try.
Book your audit today and get a free Optima Systems branded Stojo Collapsible Coffee Cup!*
*while stocks last.
How we provide support
Our clients are all completely different. We give them support depending on their needs. Much of what we do can be performed remotely which means it can usually get done quicker. We are always available to talk directly on the phone and do try and visit our clients as much as is practical. We are and always have been a very people based company.
Traditional tech support and still very popular with many of our clients. Call at any time and speak to your engineer. This will be an engineer assigned to you. You won’t have to explain the problem repeatedly to different people.
Remote support is amazingly effective and we now believe that we can solve 99% of PC problems remotely. An engineer will simply ‘dial in’ to your PC and resolve the issues while you sit back and have a coffee.
We are happy to make on site visits to our clients. Although most problems can now be solved remotely there are some for which a visit is the most appropriate. It also helps us keep our client relationships on a personal level!
Everyday across London we help companies focus on their business by removing any IT headaches.
Jay Hine, IT Director of Optima Systems for over 23 years.